Last updated August 21, 2026

Privacy Policy

This policy explains how MVP Connect collects, uses, and protects information when people visit our website, request pilot access, or use our communication services.

Information we collect

We may collect account information such as names, email addresses, telephone numbers, login details, approved-contact information, facility or identification details voluntarily provided by an account holder, message content, delivery records, support requests, usage history, and payment or credit records. Payment-card information may be processed by a payment provider rather than stored by MVP Connect.

How information is used

We use information to provide and secure accounts, route requested communications, maintain message history, manage service credits, respond to support requests, prevent abuse, comply with law, and improve the service.

SMS and mobile information

Mobile information, SMS consent records, and opt-in data will not be sold, rented, or shared with third parties for their own marketing or promotional purposes. We may share information with communication carriers and service providers only as needed to deliver requested messages, operate the service, prevent fraud, or comply with law.

Service providers

We may use carefully selected providers for hosting, databases, email, telecommunications, security, analytics, and payment processing. They may process information only to perform services for MVP Connect and subject to their contractual and legal obligations.

Retention and security

We retain information for as long as reasonably necessary to provide the service, resolve disputes, meet legal requirements, and prevent abuse. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

Your choices

You may request access, correction, or deletion of eligible personal information by contacting us. You may opt out of SMS messages at any time by replying STOP. Certain records may be retained when required for security, billing, dispute resolution, or law.

Children

MVP Connect is not intended for children under 13 to create or manage accounts. A parent or legal guardian should contact us if they believe a child submitted information improperly.

Contact

Questions or privacy requests may be sent to support@mvpconnect.org.