SMS program disclosure

SMS Terms & Consent

MVP Connect uses SMS for requested two-way conversations, service-related notifications, account alerts, verification, and customer support. We do not use the pilot program for unrelated promotional marketing.

How consent is provided

Before messages are initiated, the recipient’s number must be submitted by an account holder who confirms that the recipient has agreed to communicate through MVP Connect, or the recipient must initiate or affirm the conversation directly. Consent is specific to MVP Connect and is not a condition of purchasing another product or service.

Frequency and charges

Message frequency varies according to user activity. Message and data rates may apply under the recipient’s wireless plan.

Opt out and help

Reply STOP to stop SMS messages. Reply HELP for assistance. After STOP, a confirmation may be sent and no further messages will be delivered unless the recipient opts in again.

Carrier notice

Wireless carriers are not responsible for delayed or undelivered messages. Delivery is subject to carrier availability, filtering, number registration, and applicable law.

Privacy

Mobile information and SMS consent records are not sold or shared with third parties for their own marketing. See our Privacy Policy for additional details.

Support

For assistance, email support@mvpconnect.org. The SMS service is not monitored for emergencies.